1. How do I place an order?

To place an order, simply browse through our wide variety of products and click on the one you'd like to purchase. You'll be directed to the product page where you can add the item to your cart. Once you've finished shopping, proceed to the checkout page, fill in your information, and complete the payment process.

2. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.

3. How secure is my personal information?

We prioritize your privacy and security. Our store uses SSL technology to ensure your data is encrypted and secure. We do not share or sell your personal information to third parties.

4. How long will it take to receive my order?

Shipping times depend on your location and the product you've ordered. Once your order has been shipped, we'll send you an email with tracking information. Generally, orders are delivered within 7-10 business days. Due to high demand we may have a 2-4 week turnaround. 

5. What is your return policy?

If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The product must be in its original condition and packaging. For more details, please refer to our Return Policy page.

6. I received a damaged/defective item. What should I do?

We apologize for the inconvenience. Please contact our customer service team within 7 days of receiving the product with a description of the damage and photos if possible. We'll arrange for a replacement or refund as soon as possible.

7. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your package on our website or the courier's website.

8. Do you ship internationally?

Yes, we ship worldwide. Shipping costs will be calculated at checkout based on your location.

9. How can I get assistance if I need it?

We're here to help! Contact our customer service team at admin@direct22uu.com We strive to respond within 24 hours.

10. Do you offer any discounts or promotional codes?

Yes, we often have special promotions and discounts. Be sure to subscribe to our newsletter to stay updated.